Overview

The Company (The "COMPANY") sell its products through OUR WEBSITE AND STORE of the Company. Company is known for offering quality and standard products to the consumers.

Applicability

This policy shall be applicable on all the consumer who order placed through the company website www.navpathbusiness.in and bought/purchased the product from the company.

Object

Consumer, if unsatisfied with the products after purchasing and found products are not relevant for use, and in case of products delivered is different from the ordered products, then he/she can go for the below mentioned return and exchange policy and avail refund.

Term

Any Capitalized terms used but not defined herein shall have the meaning assigned to them under the General Terms and Condition which govern your use of our www.navpathbusiness.in (the "Website").

Purpose

Since consumer satisfaction in our primary motive, we welcome all the feedback and request of the consumer. We are always ready and willing to go the extra mile for our consumers.

Validity Period of Exchange / Replacement/Refund

IMPORTANT CONDITIONS FOR RETURN OR EXCHANGE

The Refund or return and exchange of the product shall be inspected on its receipt. Please ensure that the following conditions need to the fulfilled before returning and exchanging the product :

  1. The product must be in unused and original condition;
  2. Product must have tags still on and be returned in original packaging.
  3. Returned/exchanged product must have no visible signs of use.
  4. Consumer shall inform about the return of the product to us within a period of 10 days since the date of receiving of the product;
  5. Consumer should not accept any open box deliveries;
  6. The return and exchange package shall include everything that arrived with the package when you made the purchase, including price tags, labels, original packing, freebies & accessories, invoices/warrantee cards and other documentation.

CRITERIA ACCEPT RETURN AND EXCHANGE

  1. If anything goes missing from the package your've received including price tags, labels, original packing, freebies and accessories etc.
  2. If the product is damaged due to misuse;
  3. If any product that has been used or its durables have been  installed on your site;
  4. If it is found that certain products with tampered or missing parts or serial numbers;
  5. If it is found that you have accepted an open box delivery, no request for return would be processed.
  6. If it includes certain products that can't be returned due to health and hygiene matters.
  7. If return request is made outside the specified time frame i.e., after a period of 30 days;

HOW TO MAKE A RETURN

You can easily return items by following these steps:

  1. After delivery of the goods at the consumer premises, he/she can raise a request fro return of the goods, if he/she found that the goods purchased is not relevant for him/her, within 30 days from the date of delivery, provided any seal/protection on the goods its kept unbroken and the goods are in saleable condition.
  2. For carrying out the return request, you need to Send and email to [email protected] for raising a request for return along with the scan copy of original invoice and reason stated along with.
  3. The products must be returned to the original destination or the address proposed by the Company for accepting the return.
  4. Company will acknowledge and get your request confirm if submitted with the relevant documents and on reasonable ground within 48 working hours of the request submitted.
  5. Do not return any product, before receiving confirmation from our team. In case any product is returned without confirmation of the Company, we do not guarantee any credit or refund for that product.
  6. After receiving the confirmation, consumer need to send the product duly packed (along with original packing and tags) to the below mentioned company dispatched address within 3 days from approval of return  request.
  7. Consumer shall ensure that the return product shall be duly packed, unused, and in saleable condition.
  8. After receiving the return products, company will process for return/refund against your request within 7 to 10 (seven to ten days) working days.
  9. If the returned product is not received the Company, it has been considered as the responsibility of the customer to trace the shipment. The Company is not considered liable for the lost items or the goods that are in transit.

OUR OBLIGATIONS

  1. Post receipt of the Returned Product(s), our Quality Check team will insect the returned products. Once approved as an eligible return, we will initialed the placement or refund for your transaction.
  2. However, if the return is not approved as an eligible return we will courier the same Product(s) back to you.
  3. In any of the either scenario, your return issue will be closed within 7 to 10 days of our receiving of the product.

TERMS AND CONDITIONS FOR AVAILING REFUND

  1. For the payments made via Credit Card, Debit Card, or Net Banking directly to Company Authorized Account : You will receive the refund without any deduction into the source account with 7  to 10 (seven to ten days) working days from the date of receiving the products at company sender address.
  2. For the payment made our Store : You will receive the refund amount into your authorized KYC account or Account details provided by you (Name printed on cancelled cheque shall provided by the consumer within 7 to 10 business days from the date of refund request.

EXCHANGE POLICY

We believe in delivering the best product which has been manufactured, keeping in mind the emotions and ethics of upcoming products trends available in the market and if you are unhappy with the product, exchange of the product shall be governed by and subject to Terms of use as well as below Exchange Policy.

If you have any problems with your order, especially in faulty product or if you come across any defects, we'll be happy to exchange the product.

Validity Period of Exchange/Replacement

Please return the unused item with packaging with 30 days of receiving your order/delivery.

Exchange/Replacement process

  1. Exchange/Replacement At the Time of Delivery

When Consumer received product having External Damaged Packaging and visible at the time of Order Delivery

  1. For exchange, send an email to [email protected]. You also need to send unboxing video and pictures of defective product and scan copy of original invoice.
  2. Along with it, the consumer shall also dispose off damage product and send a video of the same on above mail.
  3. After receiving the mail, company will process for shipment of the replacement product within 72 hours after giving the acknowledgement.

Refund in place of Exchange products

  1. If consumer received either damaged External Packaging at the time of Order Delivery or Damaged Internal packaging after Order Delivery : Consumer at his own discretion, approach the company for refund instead of exchanged products.
  2. After receiving the request and after acknowledging the product at the Company warehouse within 7 days, the company can process for the refund.

NOTE :

  1. Except for the events as explicitly stated in this Policy, you will not be entitled to any each refunds as per our policy. A return will not be made in the form of a credit to you Bank Account. With respect to the products returned by you, the decision taken by our quality check Team shall be considered final and binding.
  2. Return the unused item with packaging within 30 days of receiving your order/delivery..
  3. Exchange will be provided within 10 days if the product is delivered in defective/damaged condition or different from the ordered item.
  4. In order to help you resolve issues with you product, we may troubleshoot your product either through online tools, over the phone, and/ or through an in-person technical visit.
  5. In certain cases where the company is unable to process a replacement for any reason whatsoever, a refund will be given.
  6. In case the product was not delivered and you received a delivery confirmation email/SMS, report the issue within 7 days from the date of delivery confirmation for the seller to investigate.
  7. For any products for which a refund is to be given, the refund will be processed once the returned product has been received the seller.
  8. Kindly Note- The Company will refuse to accept the return if any of the above conditions are not met.

For any additional questions or support, reach out to at [email protected]

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